Refund policy

Thank you for shopping at Par Liban. We take immense pride in crafting our skincare, soaps, and body care products with high-quality ingredients. Because our products are personal hygiene items, we maintain specific guidelines for returns and exchanges to ensure health and safety standards.

1. Unopened & Unused Products

We accept returns of unopened, unused, and factory-sealed products within 14 days of delivery.

·         To be eligible for a return, your item must be in its original packaging, unused, and in the same condition that you received it.

·         Proof of purchase (order confirmation or receipt number) is required.

·         Return shipping costs for change-of-mind purchases are the responsibility of the customer.

 

2. Opened or Used Products

Due to hygiene and safety regulations, we cannot accept returns or offer refunds on opened, used, or unsealed skincare and bath products, unless the item is defective or caused a documented adverse reaction.

Skin Sensitivity / Adverse Reaction: If you experience an unexpected allergic reaction, please contact us within 7 days of delivery at parliban@outlook.com with your order number and photos of the reaction. We handle these cases individually and may offer store credit or a replacement. (We always recommend patch-testing new products prior to full application.)

 

3. Damaged, Defective, or Incorrect Items

We pack every order with great care. However, if your order arrives damaged, leaking, or with incorrect items:

·         Contact us within 48 hours of delivery at parliban@outlook.com

·         Include your order number along with clear photos of the damaged item and packaging.

·         Upon review, we will immediately send a replacement at no extra cost or issue a full refund to your original payment method.

 

4. Non-Returnable Items

The following items are final sale and cannot be returned or exchanged:

·         Sale, clearance, or promotional items

·         Gift cards

·         Custom or customized product sets / corporate orders

 

5. How to Initiate a Return or Exchange

·         Email us at parliban@outlook.com with your order number, item description, and reason for return.

·         Once your request is approved, we will provide you with return instructions and shipping address details.

·         Once we receive and inspect your returned item, we will notify you of the status of your refund. Approved refunds are processed back to your original payment method within 5–7 business days.

 

Questions?

If you have any questions about our policy or need help with an order, please contact our team at parliban@outlook.com or WhatsApp 03/628930